At Kitman UG, we prioritize customer satisfaction and ensure that all items are thoroughly inspected before being handed over to customers. However, we understand that there may be situations where a return or exchange is necessary. Below are the terms of our return policy:
1. Eligibility for Returns
- Returns or exchanges are only accepted for defective or damaged items at the time of purchase.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Due to hygiene reasons, we do not accept returns or exchanges for worn apparel, undergarments, or customized items.
2. Return Process
- Customers must report any issues with their purchase within 24 hours of receiving the item.
- To initiate a return, customers should visit our store with the item and the original receipt as proof of purchase.
- Our team will assess the issue and determine eligibility for a replacement or exchange.
3. Non-Returnable Items
- Worn, washed, or altered items
- Items without original packaging and tags
- Personalized or customized items
4. Exchanges
- Exchanges are subject to item availability.
- If the requested replacement is unavailable, customers may select an alternative item of equal or lesser value.
5. Refunds
- We do not offer cash refunds.
- If an exchange is not possible, store credit will be provided for future purchases.
6. Contact Us
For any return-related inquiries, please contact us at:
Email: info@kitman-ug.com
Phone: +256 777 347 076
Address: Kampala, Uganda